Terms of Use

These Terms of Use apply when you buy or use OptiRate’s 12-month Account Audit and when you use our website. By paying for the service or using the website, you agree to these Terms.

These Terms are written for a straightforward professional-services engagement. They do not replace any signed proposal or master services agreement we may issue for a larger portfolio.

1. Who we are

The service is provided by OptiRate (registration number 2020/690082/07, VAT number 4660303605). We operate in South Africa.

Contact: operations@optirate.co.za. Telephone: 021 913 2971.

2. The Account Audit

The 12-month Account Audit is a professional services engagement for one utility account. For 12 months from the date payment reflects, we review available bills for that account against applicable published tariffs, identify likely billing errors, and share findings and recommended corrections by email.

The published fee is R2,499.00 including VAT per account.

The service does not guarantee that errors exist, that a supplier will accept a claim, or that any amount will be recovered. Supplier timelines are outside our control. Additional accounts are quoted separately.

3. Your responsibilities

You must provide accurate account details and copies of bills (or workable access to them) when we ask. If information is late or incomplete, the audit will be delayed and we may not be able to finish it. See our Refund Policy for what happens if required information is not provided.

4. Payment

Fees are payable in South African Rand, in advance. The 12-month cover starts when payment reflects. Invoices show our VAT number where VAT is charged.

5. Acceptable use

You may not misuse the website, attempt unauthorised access to our systems, or present our findings as legal, accounting, or engineering advice. Findings are for your own account management.

6. Intellectual property

We retain intellectual property in our methods, software, and report formats. You may use the findings we give you for the audited account.

7. Confidentiality and privacy

We treat your bills and account data as confidential, subject to our Privacy Policy and any legal duty to disclose.

8. Liability

To the extent permitted by South African law, our total liability arising from an Account Audit is limited to the fees you paid for that engagement. We are not liable for indirect or consequential loss, or for a supplier’s refusal to correct an account. Nothing in these Terms limits liability for gross negligence, wilful misconduct, or any liability that cannot legally be limited.

9. Consumer rights

If the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 applies to you, these Terms do not take away rights you cannot waive.

10. Governing law

These Terms are governed by the laws of the Republic of South Africa. South African courts have jurisdiction.

11. Changes

We may update these Terms. The date at the top of the page will change when we do. For a paid engagement, the Terms in force on the payment date apply to that engagement unless we both agree otherwise in writing.